Support Center

Can't Sign Up on My Mobile Device

Last Updated: Oct 16, 2015 11:28AM PDT
If you haven't ever visited our website before you'll need to create an account and user profile before you're able to browse available pilots.  

1.  Open the app on your phone and touch the Sign Up Button at the bottom of the screen.
2.  Select your path to signing up.  You can use Facebook, Twitter or you can simply fill in your email / password and touch continue.  If you do a basic sign up by typing your information, be sure your keyboard retracts before you touch the continue button.  If you choose a social authentication you will leave our app to approve access to your account.  
(If your Facebook account offers no access to information like email and birth date, your social login may fail)

3.  (Skip this step if you did a basic sign up)  In a number of cases your social authentication won't provide us with an email, so you may be returned to the same view once again to fill in an active email address to associate with your account. 

4.  The second view is to create your user profile. For more details on this, please see our article on Creating a User Profile.
31e321e7e060bbec65a4e248bcedcc41@pilotly.desk-mail.com
http://assets0.desk.com/
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